FAQs

What country are we based in?

We are an Australian based salon with our headquarters in NSW.

Do our items include tax?

Yes, all our products include 10% GST tax.

My order is taking longer then expected to arrive. What do I do?

Read our Shipping Disclaimer located at the bottom of every page. If you have any further enquiries please contact us at admin@velvetbeautywellness.com

How can I speak to someone about an issue?

We do not offer over the phone customer support at the moment. Until then, please contact us at admin@velvetbeautywellness.com

How do I track my item?

Our orders all provide tracking, all you need to do is go into your order confirmation sent to your email > View your order > Track order with Arrive > Enter phone number > You'll receive an SMS with instructions. 

How can I leave a review?

After you have received your items, you can go back to the item listing on the website and write a review in the reviews section. 

Do I have the option for express shipping?

We have already selected the fastest shipping method possible as our standard.

Do we have a physical store location?

We do have a salon front. Our KLAPP skin care products are only available in store or with a consultation from the Head Skin Facialist and can be shipped directly to you. We want to make sure you have the perfect product to get you the results you want. All beauty tools and ESTHEMAX masks can be ordered online and are not in the salon at this time.